Questions about my reservation Can I take out additional insurance? Do you have any questions about Goldcar Club? I cannot access my user area. What should I do? I cannot pick up the vehicle. Under what circumstances do I get a refund? What is the cost of cancellation of a reservation? Can I rent a luggage or ski rack when I collect the vehicle? Is there anything that the Super Relax coverage doesn't cover? What is the super relax cover? What is the amount of the excess? What is an excess and how does it work? When can I reserve the complementary services offered by Goldcar? What type of coverage does my booking include? What is the Full-Full rate? Can I choose a fuel policy? What is the cost of additional cover? What is the Flex Fuel System (Full-empty with fuel refund)? Can I rent snow chains when I collect the vehicle? How can I modify my reservation? What is a MiFi? What extra services / products can I book at Goldcar? What should I do if I already have an insurance policy from a different company? How do I cancel my booking? Can I reserve a GPS? Is there a mileage limit? I am in a quarantine period or in confinement. What happens in these cases? How do I see my booking (When I have not collected the vehicle yet)? How can I see my cancelled bookings? How can I check my invoices? How do I reactivate a cancelled booking? How can I change my booking (change of date, change of vehicle, add or remove extras…) How can I cancel a reservation? Back to homepage
