FAQ's Picking Up the Car Methods of payment I cannot pick up the vehicle. Under what circumstances do I get a refund? Download the gas vehicles manual (FIAT 500 and Opel Corsa) Can I collect the vehicle out of the office opening hours? What documents do I have to provide before I collect he vehicle? Can I rent a luggage or ski rack when I collect the vehicle? What is the super relax cover? What is the amount of the excess? What is an excess and how does it work? Can the deposit be retained on a debit card? What should I do if I already have an insurance policy from a different company? Where do I check what type of fuel is used by the vehicle I have rented? How is the price of a full fuel tank calculated? What is the cost of additional cover? Do I have to show my reservation confirmation voucher when I collect the vehicle? Can I rent snow chains when I collect the vehicle? Can I include an additional driver? How much deposit will you retain?