Privacy policy

Additional Information Regarding Data Protection


Who is responsible for processing your personal data?

Company: Goldcar Spain, S.L.U.
Address: Edif. Goldcar Ctra. N-332 Km.115, 03550 Sant Joan d’Alacant


What is the purpose of processing your personal data?

In compliance with what is established by the European Regulation 2016/679 General Protection of Data, as well as any applicable national law, we would like to inform you that in Goldcar, S.L.U. we process the personal data that you provide for the following purposes: 

(i) Managing the contractual relationship involving the vehicle rental. 
(ii) Managing and invoice the vehicle rental.
(iii) Managing possible incidents including damages incurred during the vehicle rental period.
(iv) Managing the administrative procedures and communications that could derive from the contractual relationship. 
(v) Keeping you promptly informed, via e-mail or any other equivalent means, of all deals, products, services and promotions, from the company or other third parties, which could interest you, also by e-mail.
(vi) Developing promotional activities by companies within the transport and touristic sector who collaborate in activities implemented by Goldcar.
(vii) Managing the registration process of this loyalty program if you would like to be a part of the Goldcar Club.
(viii) Creating a commercial profile based on the evolution of the commercial activity in relation with the reservations booked. To that effect, we would like to inform you that no automated decisions will be made based on such profile. 


How long will we keep your data?

We would like to inform you that your data will be kept as long as it is needed for the delivery of services or contractual relationship, and as long as you do not request its elimination, as well as the necessary time to comply with the legal obligations that correspond to each type of information.


What is the legitimation for the processing of your personal data?

The legitimation basis for the processing of your personal data consists of:

The legal basis that constitutes the processing of your personal data for the processing of (i), (ii), (iii) and (iv) stated in section 2 above is based on the execution of a contract with Goldcar with respect to the other services that you have requested.
Likewise, the legal basis for the processing of your personal data for the processing stated in sections (v), (vi), (vii) and (viii) is based on the express consent that you grant for each purpose during the collection of the personal data that you provide through the vehicle bookings.  


Who receives your personal data?

Your personal data will be provided to third parties in order to process the payment of the reservations booked (i.e. banking or financing institutions that own the payment methods used, payment gateways).

Additionally, Goldcar can provide your data to insurance companies for the management and processing of damages incurred during the rental period.

We would like to inform you that your data herein can be provided to companies within the Goldcar Group, detailed in the web page for internal administrative purposes.

Also, your data can be proved to public authorities and entities (administrative o judicial) for those instances when the legal regulation establishes so.

Data international transference:

Additionally, we would like to inform you that your data can be transferred to countries outside the European Economic Area, depending on the location of the rental vehicle (especially Turkey) solely for the purpose of providing the service requested.

In regards to the statement above and in compliance with article 49.1 b) of the General Regulation of Data Protection of the EU 679/2016 in terms of the Personal Data Protection, such international transfer will be needed in order to execute the contract subscribed between you and Goldcar. If the destination country is Turkey, the recipient will be the Goldcar Oto Kiralama Ticaret, AS company. 


What are your rights when you provide your personal data to us and how can you exercise them?

You have the right to access your personal data, as well as to request the modification of incorrect data or, if appropriate, request its elimination when the data is not necessary anymore for the purposes they were collected for, among others. 

In certain circumstances, you can request the limitation on the processing of your data, in which case we will only keep it for the exercise or claim defense.

In certain circumstances and according to your particular situation, you can oppose to the processing of your data. Goldcar will stop processing the data, except for imperative legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right of portability of data, as well as to withdraw the consents granted at any moment, without it affecting the legality of the processing based on the consent before its withdrawal. 

If you would like to exercise any of your rights, you can contact us by sending a written communication with attention to the Goldcar Customer Service Department, at the address in Camino del Campet s/n. (Ctra. Valencia N-332, Km 115), 03550, San Juan de Alicante.
The request form to exercise any of your rights must be accompanied by a copy of an official document that identifies you (National Identification Number or accreditation document).

Lastly, we would like to inform you that you can contact the Spanish Data Protection Agency and other competent public entities for any claim derived from processing of your personal data. 


What cookies do we use?

In order to know the cookies we use in this web page/mobile app, remember that you can access our Cookie Policy through the following link:


How did we obtain your data?

We would like to remind you that we can obtain your personal data directly through the social media if you register or start a session with your Facebook, Twitter or Google accounts.