I cannot pick up the vehicle. Under what circumstances do I get a refund?

1. There are no cancellation costs 48 hours before the collection of the vehicle (website reservation)
2. There is no option for a refund in the case of a no-show at the office to collect the vehicle.
3. In the case of having a prepaid non-refundable rate (crazy rate), it cannot be refunded.

In the event that your case is not included in the previous points you can access the incidents page through the following link: Open an incident