During My Car rental
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What should I do in case of loss, breakage or theft of the vehicle key?

Contact the Road Assistance Department (http://www.goldcarhelp.com/en/road-assistance) and we will inform you of the procedure to follow.

Please note that Goldcar does not have a key copy delivery service. For this, in all cases, you must go to the nearest Goldcar office by your own means.

If you have contracted the optional extra insurance that covers the loss of the key you must take into account that what said insurance covers is the value of the lost key, (which can amount to more than 250€), in no case is the cover of home delivery of keys included.

In exceptional cases a tow truck may be sent to retrieve the vehicle.

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