How to check if the amount I receive for fuel return is correct?

Goldcar offers two fuel systems. Both systems require you to pay a security deposit to cover the refuelling of the vehicle.

The Full-Full system is the default system for all rentals: you must return the vehicle with the same amount of fuel as indicated on the departure inspection report. If you restitue the vehicle with less fuel than on departure, the cost of the missing fuel and refuelling fees will be deducted from the fuel deposit. When you retrieve the vehicle, it is your responsibility to check that the fuel level indicated on the departure inspection is accurate. Any discrepancies must be reported to the Goldcar agent prior to departure.

The Smart Return system allows you return the vehicle without a full tank. The cost of the missing fuel is deducted from the fuel deposit. You will not be charged any refuelling fee. Please refer to the rental country’s Tariff Guide to know this option’s rate.

The cost of missing fuel is calculated according to the price per litre of fuel displayed in the station, the tank capacity and the type of fuel. To know the amount of the refuelling costs, please refer to the rental country’s Tariff Guide.

If you are not charged any refueling service fee, the fuel deposit will be returned to you in full. Otherwise, the cost of the fuel and refueling service fee will be deducted from the security deposit.

-The calculation of the refuelling is made based on eighths. If, for example, with the fuel system you paid, €100 is fuel, this amount corresponds to 8/8. When you return the car, if it had half the tank full, that would mean 4/8, and, therefore, you would be refunded €50. If the tank is 3/8, the corresponding refund would be €37.5. -The calculation is done by a computer system as soon as the vehicle is checked, for which a tablet is used. The process usually takes only a few hours on average, once the car is returned the money is repaid. -The system makes an automatic refund on the card with which the customer paid for the service upon arrival, when they collected the vehicle. -If you have refuelled, or plan to do so before returning the vehicle, save the petrol station receipt. -If you believe that you have not received the correct amount, we will review it as soon as possible, click here. https://www.goldcar.es/en/incidencias/

If you have any questions about deposit refunds, you can find more details on this page : https://www.goldcarhelp.com/en/faqs/57-how-long-does-it-take-to-get-the-deposit-back