If the car breaks down or there's an accident, will I get a replacement car?

In case of Roadside Assistance or wheel change needed please contact our team, they will explain you how to proceed: https://www.goldcarhelp.com/en/roadside-assistance

In the event of an accident or vehicle theft, if the vehicle cannot be driven anymore, unless the breakdown/accident is due to negligence on your part, Goldcar will provide you with a replacement vehicle. You must go to the nearest Goldcar station to retrieve it. The transportation costs to take you to the Goldcar station are covered with the Super Relax and Mega Relax covers.

If the nearest Goldcar station is more than 100 kilometres away from your location, Goldcar will try to provide you with a replacement vehicle via another rental company for a maximum period of 48 hours to allow you to go to the nearest Goldcar station and retrieve a replacement vehicle.

Goldcar undertakes to look for a replacement vehicle with similar characteristics to the initial vehicle, but cannot guarantee that the replacement vehicle will be identical to it.
When Goldcar cannot provide a replacement vehicle, your booking is cancelled and you are reimbursed pro rata for the days you were unable to use the vehicle. If you placed the rental through a third-party website, you are not eligible for this refund. Please contact the third party to get information on their refund policy.